FOH Administration Officer
- Critical customer service role for our growing Mental Health Service
- Seeking a skilled Admin Officer with excellent interpersonal skills
- Energetic, thrives in a busy environment and a keen eye for detail
About us:
NorthWestern Mental Health is one of the largest providers of Mental Health Services in Victoria. Our multi-disciplinary workforce of skilled and dynamic clinicians, consumers and carers, provide a recovery-oriented approach to care.
The Waratah Clinic Front of House function aims to provide a consumer-focused and professional role where visitors are welcomed and helped to feel at ease at what can be a stressful time for them.
Attending any type of health service can be a stress-inducing activity whether you are a consumer or carer. When there is someone there to welcome you warmly this can help to put you at ease. It is important that the consumer and/or carer feel listened to and are proactively supported. This can involve emotional support, feeling cared for and helped.
Your new role:
The Administration Officer position is based at Inner West Waratah Clinic in Moonee Ponds. The successful applicant will perform the following administrative duties to support the mental health teams which work across the hospital.
The role of the Administrative Officer is based at our Inner West Waratah Clinic in Moonee Ponds delivering a professional and caring customer focussed service.
Often as the first point of contact and communication for patients, their families and visitors, this role will involve face to face contact reception duties, switchboard, varies administration and data entry, as well as liaising with clinical, medical and staff, clients, families and carers.
- Work on a busy switchboard and front of house reception where you will also meet and greet consumer, carers and staff
- Provide a high level of administration support to all staff across all programs
- Operate and maintain computerised health information systems
- Provide exceptional customer service
- Provide administrative support to ensure the organisation meets statutory reporting obligations under the Mental Health Act 2014
About you:
- Motivated and have a passion for caring and making a genuine difference in the lives of public mental health consumers and their family members
- Experience working as part of a dynamic team and capable of contributing positively to the teams well-being
- Provide reception and front of house administration support for the unit. Responding to any phone, email or in-person queries in a helpful and welcoming manner in line with Melbourne Health Values
- Confident in working both collaboratively and autonomously
- Excellent verbal and written communication skills with the ability to liaise clearly and effectively with stakeholders
- Superior attention to detail
- A solution-focused can do attitude
- Ability to work autonomously and as part of a team
- Ability to work under pressure and manage conflicting demands and timelines
- Excellent administration skills including data entry and attention to detail
Benefits of working with NorthWestern Mental Health:
- Comprehensive Health & Wellbeing Programs including; Staff Medical Service, Employee Assistance Program, Peer Support Program - run by our dedicated employees
- NorthWestern Mental Health boasts a sophisticated learning structure and we pride ourselves on supporting continuing professional development
- Salary packaging options
- 8 minutes’ walk from the train station
The RMH is proud to be a workplace that champions diversity, inclusion and equality for our staff and our community. Our goal is for our people to feel safe, included and supported so that they can be at their best every single day. We encourage talented people from all backgrounds, abilities and identities to apply to our vacancies, and will consider adjustments to support such applications.
Interested?
For a confidential discussion please connect via the details below.
All appointments are made subject to a satisfactory Criminal History Record Check, and where applicable, Working With Children Check. All RMH employees are required to provide evidence of an immunisation assessment including evidence of vaccination against COVID-19 (3 doses) and Influenza with a TGA approved vaccine (mandatory for all clinical and or patient facing roles) prior to commencement. This is in accordance with the Victorian Minister of Health’s Mandatory Vaccination Orders for COVID-19 and legislated requirement for influenza vaccination.
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